Niche Business Consulting offers Telecom Auditing, Telecom Consulting, and Telecom Procurement solutions for Telecommunication and Data services and hardware. Yes, we have compiled a great deal of savings for the businesses we serve. Yes, we save them time by managing their telecommunications but, also by increasing functionality and productivity through technology. What really sets us apart from any other telecom management firm out there is our passion for customer satisfaction. Without a doubt, YOU ARE OUR #1 PRIORITY!

 

A recent survey of our customers shows those companies that chose Niche are indeed satisfied with the services we provide. The image below, as well as the following testimonies, have been taken directly from our customer survey. Please contact us to learn more about how we can help you.

 

Niche Business Consulting Customer Service Ratings

 

 

High-Level Business Cases & Testimonials

What just a few of our customers have taken the time to say about us:

Medical Billing Office

“Niche Business Consulting allowed me to concentrate on other aspects of our relocation and took the mystery out of phone systems. They interfaced with our vendors, provided them with specifications to meet our needs, and worked to get us the best deal possible. These services made my job much easier and I highly recommend using their services.”

- Practice Manager of Medical Billing Office

Number of Employees: 11-49

Number of Locations: 1

Problem / Need:

“Phone system was outdated and originally purchased for a high volume call center with over 30 employees. We outsourced some of our work and needed to downsize our office. Since we were moving into a new office space it made sense to evaluate our options on phone systems and plans.”


Results & Benefits:

  • Conversion from shared to Dedicated Bandwidth.
  • Introduction to new technology.
  • Management of Vendor Relationships.
  • Negotiation of beneficial Service-Level Agreements.
  • Newer, more robust technology and features.
  • Only paying for what is needed and in use.
  • Recurring Financial Savings.
  • Reduced time spent on IT issues.
  • Reduction of billing errors.

Realized Percentage of Monthly Recurring Savings: 60%

Investment: Telephone System

ROI: 12 Months

Electronics Manufacturer

“Olivia was very professional and diligent in solving our business needs I was very happy with the results that our company obtained.”

- President/Owner of Electronics Manufacturer

Number of Employees: 50-99

Number of Locations: 1

Problem / Need:

“the opportunity for reduced rates and efficiency of having an expert deal with it at no expense to us.”


Results & Benefits:

  • Increased Bandwidth Download by 250%
  • Increased Bandwidth Upload by 0%
  • Recurring Financial Savings
  • Reduced time spent on IT issues
  • Reduction of billing errors

Realized Percentage of Monthly Recurring Savings: 11%

Investment: Zero

ROI: Immediate

Custom Metal Fabricator

“Olivia’s goals were and are still the same that was set by our company at the time of the service. Her tenacity in providing our company with the desired goals exceeded any path of resolution that could be provided within our company’s  current staffing. The resolution included several options with various vendors and technology platforms. Our company  is looking forward to continued partnership projects with Niche Business and hope to launch another project in the near future that will include Olivia’s insight, knowledge and candid approach to resolution.”

- IT Director of Custom Metal Fabricator

“For several years we have shared responsibilities regarding our telecommunication between two or three people that didn’t have time to focus on them. Olivia was able to come in and get us all on the same page for phone, internet and long distance. She helped us obtain some significant monthly savings.”

- CFO of Custom Metal Fabricator

Number of Employees: 100-499

Number of Locations: 1

Problem / Need:

“Knowledge issue on our company’s staff part and the feeling with that lack of knowledge our company should partner with someone that may provide insight to telephone and broadband trends and equipment. The current partnership with Niche Business has, and hopefully will, continue to provide the knowledge to fill the gap at our company.”

 

“We were looking for the best pricing and service for our telecommunications. We don’t have a bunch of knowledge in this area, so we decided it was a good idea to seek outside help.”


Results & Benefits:

  • Better understanding of complex industry
  • Greater efficiency in business processes
  • Historical Error Resulted in Refund
  • Increased Bandwidth Download by 233%
  • Increased Bandwidth Upload by 233%
  • Introduction to new technology
  • Recurring Financial Savings
  • Reduction of billing errors
  • Stable Monthly Expense

Realized Percentage of Monthly Recurring Savings: 30% + $1336.21 refund

Investment: Configuration Support

ROI: Less than 1 month (immediate ROI when refund is taken into consideration)

Child Care Facility

“We were completely satisfied with Niche Business Consulting. They were very helpful in getting our business exactly what we needed!”

- Director of Child Care Facilities

Number of Employees: 11-49

Number of Locations: 2

Problem / Need:

“It was difficult to get in touch with the bigger companies regarding our needs so it was nice to be able to communicate face to face with a person who could explain what would work best for our business.”


Results & Benefits:

  • Better understanding of complex industry
  • Historical Error Resulted in Refund
  • Increased Bandwidth Download by 233%
  • Increased Bandwidth Upload by 30%
  • Negotiation of beneficial Service-Level Agreements
  • Recurring Financial Savings
  • Reduced number of Invoices

Realized Percentage of Monthly Recurring Savings: 11% + $3000.00 refund from incumbent service provider

Investment: Installation Configuration

ROI: 5 months (immediate ROI when refund is taken into consideration)

Real Estate Development Firm

“Olivia has done an outstanding job for us!”

- IT Manager of Real Estate Development/Construction/Building Contractor Firm

“Excellent service”

- CFO of Real Estate Development/Construction/Building Contractor Firm

Number of Employees: 100-499

Number of Locations: 10+

Problem / Need:

“Staffing and knowledge limitations”


Results & Benefits:

  • Greater efficiency in business processes
  • Greater efficiency in staff
  • Historical error resulted in Refund
  • Increased Bandwidth Download by 567%
  • Increased Bandwidth Upload by 567%
  • Management of Vendor Relationships Negotiation of beneficial Service-Level Agreements
  • Recurring Financial Savings
  • Reduced time spent on IT issues
  • Reduction of billing errors
  • Simplified Billing with Unique Identifiers per location

Realized Percentage of Monthly Recurring Savings: 18% + $25,000.00 refund from incumbent service provider

Investment: Incumbent Contract Term Fees, Vendor Configuration and Project Management Support

ROI: 21 months; however, with refund realized prior to carrier change the ROI was immediate.

Law Firm

“Niche went above and beyond my expectations. Olivia was proactive and always prepared. While our project wasn’t the largest, we were always treated with the same commitment as larger customers. I would definitely use Niche again.”

- Systems Administrator of Law Firm

“With multiple office locations we were previously over-charged for lousy service, and really incomplete service that did not meet our needs. Niche Business Consulting helped us to consolidate service providers for improved efficiency and lower cost. They helped us implement newer and improved technology, for our best possible outcome, all at a fair and affordable price. Since NBC works directly with our providers, it has been hassle-free for us. Thanks!”

- Administrator of Law Firm

Number of Employees: 50-99

Number of Locations: 7

Problem / Need:

“We needed to simplify our remote office telecommunications, and we wanted someone with experience dealing with the multiple companies involved”

 

“We were dealing with various communications providers at all of our remote offices, getting over-priced, lack-luster service, that did not meet our needs.”

 


Results & Benefits:

  • Greater efficiency in business processes
  • Increased Bandwidth Download by 367%
  • Increased Bandwidth Upload by 100%
  • Increased User Functionality
  • Introduction to new technology
  • Management of Vendor Relationships
  • Negotiation of beneficial Service-Level Agreements
  • Recurring Financial Savings.
  • Reduced Point of Vendor contacts
  • Reduced time spent on IT issues

Realized Percentage of Monthly Recurring Savings: 10%

Investment: Telephone IP End Points and Installation

ROI: 5 months

Retail Store

“Olivia is a very understanding person, who tries to do her best for the customer. It’s not often that you can find someone who is really trying to help you. Once again thank you, Olivia.”

- Co-Owner of Retail Store Front

Number of Employees: Less than 10

Number of Locations: 1

Problem / Need:

” . . . the owner of . . . decided that we were not worth spending any time on. Our original account rep was to meet with us for renewal but kept putting it off. Then we were assigned a new person who flat out told us he would not meet with us in person. We are very thankful for your help.”


Results & Benefits:

  • Recurring Financial Savings
  • Increased Customer Satisfaction

Realized Percentage of Monthly Recurring Savings: 25%

Investment: Zero

ROI: Immediate

Engineering, Manufacturing and Systems Integration Company

“We were overwhelmed with Niche Business Consulting’s attention to detail, quick response time and dogged pursuit of any issue we had. They have made the transition to our new system seamless and, most importantly, they’ve reduced our costs. They continue to follow-up with us should any issues arise.”

- Office Manager of Engineering, Manufacturing and Systems Integration Company

Number of Employees: 11-49

Number of Locations: 1

Problem / Need:

“We were purchasing a new phone system and needed to integrate all our phone system ‘suppliers’ into the new system. Billing needed to be reviewed and verified.”


Results & Benefits:

  • Better understanding of complex industry
  • Conversion from shared to dedicated Bandwidth
  • Greater efficiency in business processes
  • Greater efficiency in staff
  • Introduction to new technology
  • Management of Vendor Relationships
  • Negotiation of beneficial Service-Level Agreements
  • New Phone System with upgraded features
  • Recurring Financial Savings
  • Reduced time spent on IT issues
  • Reduction of billing errors

Realized Percentage of Monthly Recurring Savings: 58% before new hardware taken into consideration (25% including new hardware)

Investment: Telephone System

ROI: 27 months; however, financing allowed them to realize immediate 25% cash savings every month

Retail Manufacturer

“Niche Business Consulting gave the company just what they needed to upgrade our outdated technology and save the company a noticeable amount of money on a recurring basis.”

- IT Manager of Manufacturer, Retail Company

Number of Employees: 50-99

Number of Locations: 6

Problem / Need:

“I am the IT Admin, not a sales person. I had a hard time getting upper management to understand that the upgrade would benefit the company and save money. I needed someone to sell the project upgrade to upper management.”


Results & Benefits:

  • Recurring Financial Savings
  • Internet Redundancy
  • Introduction to new technology
  • Recurring Financial Savings
  • Reduced Frustration is systems management and configurations

Realized Percentage of Monthly Recurring Savings: 21%

Investment: Hardware Support, Hardware and Subscriptions

ROI: 13 months

Restoration Service Company

“Right from the beginning we had been told what they would do, and how they would proceed. They kept in touch with us all along the way, making sure we understood each process for each of our companies. The end result was finding errors and refunds. A plus for the company!”

- Accounts Receivable/Payable of Restoration Service Company

Number of Employees: 50-99

Number of Locations: 5

Problem / Need:

“We were having problems with being charged for lines we hadn’t used in quite a long time. We were also being charged for misc items that we never agreed on, and had problems with getting money refunded to us.”


Results & Benefits:

  • Increased customer satisfactions.
  • Historical Errors resulting in refunds
  • Increased Bandwidth Download by 100%
  • Increased Bandwidth Upload by 100%
  • Negotiation of beneficial Service-Level Agreements
  • Recurring Financial Savings
  • Reduction of billing errors

Realized Percentage of Monthly Recurring Savings: 28% + $3300 Refunds

Investment: Configuration and Project Management Support

ROI: 3 Months (immediate ROI when refund is taken into consideration)

Food Manufacturer

“Our company is totally satisfied with the product and services that NBC provides in communication. I would recommend any organization to use NBC!!”

- Director of IT/CIO of Food Manufacturer

Number of Employees: 100-499

Number of Locations: 2

Problem / Need:

“With only 2 IT people in the company it is essential to get outside expertise when necessary. NBC filled the communication knowledge that the current IT staff is lacking.”


Results & Benefits:

  • Better understanding of complex industry
  • Greater efficiency in business processes
  • Increased Bandwidth Download by 367%
  • Increased Bandwidth Upload by 33%
  • Management of Vendor Relationships
  • Recurring Financial Savings
  • Reduced time spent on IT issues
  • Reduction of billing errors
  • Upgraded and Strengthened Redundant network and internet connection via Independent internet access points used in conjunction with VPN and MPLS services

Realized Percentage of Monthly Recurring Savings: 35%

Investment: Installation and Configuration Support

ROI: 6 months

Gas Station/Convenient Store Chain

Number of Employees: 500+

Number of Locations: 319

Problem / Need:

“Too many telecom companies to deal with and finding them is almost as difficult”

– VP/CIO of Gas Station/Convenient Store Chain


Results & Benefits:

  • Increased Bandwidth Download by 2400%
  • Increased Bandwidth Upload by 150%
  • Increased Customer Satisfaction
  • Negotiation of beneficial Service-Level Agreements
  • Recurring Financial Savings
  • Reduced Number of Invoices and Simplified Billing with Unique identifiers

Realized Percentage of Monthly Recurring Savings: Ongoing project plan to obtain 11% overall by project end

Investment: Equipment Upgrades

ROI:  Financial Investment/ROI: Equipment Upgrades/Estimated 14 months

Restaurant and Food Delivery Service

“Olivia has proven to be one of the most qualified professionals in town. She displays an astute understanding of her industry and is always available to answer questions or take care of any issues that may arise. I would highly recommend Olivia and Niche Business Consulting for any of your telecommunication needs.”

- Director of IT and Marketing of Restaurant and Food Delivery Service

Number of Employees: 100-499

Number of Locations: 5

Problem / Need:

“It was very difficult to manage the myriad of available services from the various service providers.”


Results & Benefits:

  • Added Multiple Network and Internet Redundancies
  • Conversion from shared to dedicated Bandwidth
  • Better understanding of complex industry
  • Greater efficiency in business processes
  • Greater efficiency in staff
  • Increased Bandwidth Download by 40%
  • Increased Bandwidth Upload by 30%
  • Introduction to new technology
  • Management of Vendor Relationships
  • Negotiation of beneficial Service-Level Agreements
  • Recurring Financial Savings
  • Reduced Frustration and Time Spent with Single Point of Contact
  • Reduced time spent on IT issues
  • Reduction of billing errors
  • Smoother installation process and problem resolution

Realized Percentage of Monthly Recurring Savings: 17%

Investment: Telephone Hardware, Network Hardware, Configuration and Installation

ROI: 3 months

Insurance Brokerage Firm

“We came looking for a solution that we knew must exist but were unable to find ourselves. Olivia took the time to understand our needs and tirelessly worked to make the solution come to life. Truly a breath of fresh air in the telecommunications industry.”

- Systems Administrator of Insurance Brokerage

Number of Employees: 11-49

Number of Locations: 4

Problem / Need:

“We needed a solution that provided more data bandwidth at a cost more reasonable than our then current provider was quoting. We also needed to position our enterprise to transition from four separate businesses into a single enterprise able to take advantage of the strengths that each location has.”


Results & Benefits:

  • Better understanding of complex industry
  • Financial Savings based on other available services
  • Increased Bandwidth Download by 300%
  • Increased Bandwidth Upload by 300-567%
  • Negotiation of beneficial Service-Level Agreements

Realized Percentage of Monthly Recurring Savings: N/A, Broke Even

Investment: Network Configuration and Installation

ROI: Time to Return is subject to perception and soft costs

Veterinarian Hospital

“I enjoyed working with Olivia Gibson and Niche Business Consulting. They were both knowledgeable and confident in their recommendations and were able to save us a significant amount of money.”

- Office Manager of Veterinarian Hospital

Number of Employees: 11-49

Number of Locations: 1

Problem / Need:

“We were tired of the erroneous charges on our AT&T bill that we were constantly having to call and have removed.”


Results & Benefits:

  • Increased Bandwidth Download by 367%
  • Increased Bandwidth Upload by 257%
  • Recurring Financial Savings
  • Reduced Number of invoices and Simplified Billing.
  • Reduction of billing errors

Realized Percentage of Monthly Recurring Savings: 6% + $943.50 Credit

Investment: Vendor Configuration

ROI: 4 months (immediate ROI when refund is taken into consideration)

Building Materials Retailer

“Great to work with Niche. Olivia is very knowledgeable and passionate about what she does and strives to make sure customer is taken care of.”

- Systems Administrator of Building Materials Retailer

Number of Employees: 100-499

Number of Locations: 10

Problem / Need:

“Too many carriers and not enough knowledge of options and choices.”


Results & Benefits:

  • Better understanding of complex industry
  • Increased Bandwidth Download by 40%
  • Increased Bandwidth Upload by 0%
  • Introduction to new technology
  • Management of Vendor Relationships
  • Negotiation of beneficial Service-Level Agreements
  • Recurring Financial Savings
  • Reduced Number of invoices and Simplified Billing
  • Reduced time spent on IT issues
  • Reduction of billing errors

Realized Percentage of Monthly Recurring Savings: 17%

Investment: Installation & Vendor Configurations

ROI: 3.3 Months


* Names of personnel and business names have been removed for privacy of the customers. "Our company" has been used in place of the company name to maintain fluidity of the quote.


** Supporting benefits and results data are a combination of customer input and data compiled and estimated by Niche over the duration of customer account. Some ROI estimates are based on standard vendor hourly wage and estimated hours to complete configurations.