DID YOU KNOW . . .

. . . JUST PAYING THE TELECOM BILL EVERY MONTH CAN COST A COMPANY EXTRA MONEY AND TIME?

  • Many companies struggle with getting their telecom billing processed in a timely fashion resulting in late payment penalties that are 2% of overall telecom spend
  • Each month, mid-market U.S. companies receive more than 300 telecom-related bills with more than 100 pages of complex line items.
  • More than half of companies do not compare their telecom contracts with benchmarks for the best pricing
    [Source: Aberdeen Group].

 

DID YOU KNOW . . .

. . . THE WEAKEST PART OF ANY TELECOM CARRIER’S OPERATION IS ITS BILLING SYSTEM?

  • Many phone companies still have not integrated their billing and operations databases-and probably never will.
  • Over 80% of telecommunications bills contain errors, usually in the favor of the telecom service provider.
  • You may be billed for equipment and for services such as outside lines that simply do not exist.
  • You may have ordered a line that was never delivered, but billing was started and continues.
  • You may continue to be billed for lines that you had in place, but then disconnected.
  • If you can (1) find these mistakes and (2) document how far back they go, you could get a refund (plus interest) for all those years
    [Source: Newton’s Telecom Dictionary].

 

DID YOU KNOW . . .

. . . POOR PRE-PLANNING EFFORTS IN NEW CONSTRUCTION OR RENOVATION PROJECTS CAN SIGNIFICANTLY ADD TO THE BUDGET AND TIMELINE?

    • 1 day to 14 days: The time it can take to research available carrier options.
    • 1 day to 90 days: The time it can take to a conduct site survey, qualify the available products and services (DSL, Cable, Fiber, MPLS, etc.), and create a solution design depending on the complexity of the customer’s objectives.
    • 1 day to 45 days: The time it can take to nail down a contract with a Telecom service provider. Even a simple change to the verbiage on a contract can take up to 45 days!
    • 5 days to 150 days: The time it can take from the point a customer submits an order to a service provider to the time all services are tested and active.

[Source: Niche Business Consulting].