Did You Know?

Many companies struggle with getting their telecom billing processed in a timely fashion resulting in late payment penalties that are 2% of overall telecom spend
Each month, mid-market U.S. companies receive more than 300 telecom-related bills with more than 100 pages of complex line items.
More than half of companies do not compare their telecom contracts with benchmarks for the best pricing
[Source: Aberdeen Group].

Many phone companies still have not integrated their billing and operations databases-and probably never will.
Over 80% of telecommunications bills contain errors, usually in the favor of the telecom service provider.
You may be billed for equipment and for services such as outside lines that simply do not exist.
You may have ordered a line that was never delivered, but billing was started and continues.
You may continue to be billed for lines that you had in place, but then disconnected.
If you can (1) find these mistakes and (2) document how far back they go, you could get a refund (plus interest) for all those years
[Source: Newton’s Telecom Dictionary].

1 day to 14 days: The time it can take to research available carrier options.
1 day to 90 days: The time it can take to a conduct site survey, qualify the available products and services (DSL, Cable, Fiber, MPLS, etc.), and create a solution design depending on the complexity of the customer’s objectives.
1 day to 45 days: The time it can take to nail down a contract with a Telecom service provider. Even a simple change to the verbiage on a contract can take up to 45 days!
5 days to 150 days: The time it can take from the point a customer submits an order to a service provider to the time all services are tested and active.

[Source: Niche Business Consulting].